Privacy Policy – MOVER AFRICA
Last updated: 26 October 2026
Introduction
Welcome to MOVER AFRICA.
MOVER AFRICA is a digital transportation platform connecting passengers with registered drivers offering taxi and motorcycle transportation services.
This Privacy Policy applies to our website, https://moverafrica.com, and the following mobile applications:
- MOVER TAXI – Our passenger application for requesting taxi and motorcycle rides (Android package:
com.moverafrica.shipper). - MOVER DRIVER – Our driver application for receiving and managing transportation requests (Android package:
com.moverafrica.driver).
This policy explains how we collect, use, store, protect and share personal information when you use MOVER AFRICA services.
By using our services, you acknowledge that your personal information will be handled as described in this Privacy Policy.
1. Information We Collect
Depending on the application and services you use, we may collect the following information.
Personal and Account Information
- Full name
- Email address
- Telephone number
- Account identification and login information
- Profile photograph, where provided
- Other information submitted during registration or account management
Driver and Vehicle Information
For users of MOVER DRIVER, we may also collect:
- Driving licence information and submitted documentation
- Driver profile photographs
- Vehicle category, including taxi or motorcycle
- Vehicle model, registration number and colour
- Vehicle photographs, where provided
- Driver registration and approval status
Location and Trip Information
Our mobile applications use location information to provide transportation services.
Depending on the application, this may include:
- Current device location
- Pickup and destination locations
- Trip routes and associated location information
- Driver availability and location during transportation activities
- Trip history, including dates and service details
MOVER DRIVER may require location access while a driver is providing transportation services, including when relevant background-location functionality is enabled.
Location information is used to support ride requests, connect passengers with available drivers, facilitate trips and provide relevant transportation functionality.
Technical and Usage Information
We may collect information such as:
- Device type and operating system
- IP address
- Application version
- Technical errors and diagnostic information
- Application usage information
Communications and Support
When you contact MOVER AFRICA, we may store your support requests, messages and related account information to respond to enquiries and maintain support history.
Payment and Transaction Information
Where payment functionality is available, we may process relevant transaction information necessary to administer transportation services, payments and financial records.
Payment-processing practices depend on the payment methods and providers supported by the service.
2. How We Use Your Information
We use personal information to:
- Create and manage passenger and driver accounts
- Verify driver registration and submitted documentation
- Connect passengers with available drivers
- Process and manage transportation requests
- Support trip navigation and related location-based services
- Maintain trip histories and earnings information
- Provide customer and driver support
- Send service-related notifications
- Detect fraudulent activity and protect platform security
- Maintain and improve application functionality
- Comply with applicable legal and regulatory obligations
We process personal information only for purposes connected with providing, administering, securing and improving our services, or where otherwise permitted by applicable law.
3. Location Data and Permissions
MOVER TAXI and MOVER DRIVER may request permission to access device location.
MOVER TAXI
Location information supports pickup selection, ride requests and other transportation-related features.
MOVER DRIVER
Location information supports driver availability, ride assignments, navigation and trip-related services.
Where background location is used, this is intended to support the transportation service while the relevant driver functionality is active.
Users can manage application permissions through their device settings. Disabling location access may prevent certain transportation features from working correctly.
4. Driver Identity and Document Verification
MOVER DRIVER collects information required to register and verify drivers.
This may include photographs, driving licence documentation and vehicle information.
Such information is used to assess driver registrations, manage authorised access to the platform and support operational or legal verification requirements.
Access to submitted documentation should be limited to authorised personnel and relevant service providers where necessary.
5. Payments and Transactions
Where supported, MOVER AFRICA may process transportation-related payment and transaction information.
Payments may involve third-party payment service providers, depending on the available payment methods.
Relevant payment providers may process information in accordance with their own privacy policies.
6. Data Storage and Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure and loss.
These measures may include access restrictions, authenticated accounts, secure communications and security controls appropriate to the services provided.
No electronic storage or transmission system can guarantee absolute security.
7. Sharing Personal Information
We may share information when necessary to operate transportation services.
This may include:
- Passengers and drivers: Relevant trip information needed to arrange and complete transportation services.
- Technology providers: Hosting, mapping, communication, notification and technical service providers used to operate the platform.
- Payment providers: Transaction information necessary where payment services are supported.
- Legal authorities: Information disclosed where required by applicable law or a valid legal obligation.
We do not disclose personal information to unrelated third parties for purposes incompatible with this Privacy Policy.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, manage accounts, support legitimate operational requirements and comply with applicable legal obligations.
Retention periods may differ depending on the type of information, including account records, trip history, driver verification documents, support messages and legally required transaction records.
When information is no longer required, it is deleted or anonymised as appropriate, subject to applicable retention obligations.
9. Account Deletion and Data Removal
Users may request the deletion of their MOVER AFRICA accounts and associated personal information.
To submit a request, contact:
Please specify whether your request concerns MOVER TAXI or MOVER DRIVER, together with sufficient information to identify the account securely.
We may need to verify account ownership before processing a deletion request.
Following a verified request, associated personal data will be deleted unless specific information must be retained to comply with applicable legal obligations or other legally permitted requirements.
Where information must be retained, it will be limited to the relevant purposes and retention obligations.
10. User Rights
Depending on applicable privacy legislation, users may have the right to:
- Access personal information held about them
- Request correction of inaccurate information
- Request deletion of personal information
- Object to or restrict certain processing activities
- Request a copy of relevant personal data
- Withdraw consent where processing relies on consent
To exercise these rights, contact [email protected].
11. Cookies and Website Technologies
The MOVER AFRICA website may use cookies and similar technologies to operate website functions and improve the user experience.
Users can manage certain cookie preferences through their browser settings.
The mobile applications may use device identifiers or comparable technologies where required for application functionality.
12. International Data Transfers
MOVER AFRICA services may involve technical service providers or infrastructure located in different countries.
Where personal information is transferred internationally, we take appropriate measures as required by applicable data protection legislation.
13. Children’s Privacy
MOVER AFRICA’s transportation services are not intended for children to independently register as drivers.
Driver registration is intended for individuals who meet the legal eligibility requirements for providing transportation services in the relevant jurisdiction.
Where age restrictions apply to passenger accounts, those restrictions must be followed.
If we become aware that personal information has been collected in violation of applicable children’s privacy requirements, we will take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our applications, services, legal obligations or data-processing practices.
Updates will be published at:
https://moverafrica.com/privacy/
The date shown at the beginning of this document indicates the most recent update.
15. Contact Information and Data Controller
MOVER AFRICA is a transportation platform operated by Softec Softwares, a Norwegian sole proprietorship owned by Frank Karlsen.
Google Play developer name: Softec Softwares
Legal owner and data controller: Frank Karlsen, trading as Softec Softwares
Norwegian organisation number: 824721742
Registered address: Karl Staaffsvei 52, H0101, 0665 Oslo, Norway
Applications: MOVER TAXI and MOVER DRIVER
Website: https://moverafrica.com
Privacy and account deletion enquiries: [email protected]
Telephone: +245 955131549
Softec Softwares is responsible for the processing of personal information described in this Privacy Policy in connection with the MOVER AFRICA platform and its mobile applications.